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scim2023: marketing in creative industries

This course introduces students to the core concepts and theories of marketing and the nature of creative industries. The course addresses specific challenges of marketing in creative industries based around the concept of customer value by focusing on both the end consumers as well as the corporate or business consumers of creative products. The course will cover the four roles or marketing which are value analysis, value creation, value delivery and customer relationship management. Knowledge in marketing will enable students to evaluate various strategies to market creative products to the appropriate audience, and select the medium and  distribution channels effectively.

lecture notes

Chapter 1 : Marketing in Creative Industries [PPS | PDF]

Chapter 3 : The Consumer Side of The Market : The Consumption Experience [PPS | PDF]

Chapter 2 : A Customer Centric Model for Creative Industries [PPS | PDF]

Chapter 4 : The Consumer Side of The Market: The Other Stages of Consumption Experience [PPS | PDF]

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Chapter 5 : The Business Side of the Market [PPS | PDF]

Chapter 7 : Identifying Target Markets & 
Creating Value Proposition [PPS | PDF]

Chapter 6 : Methods for Developing Market Knowledge [PPS | PDF]

Chapter 8 : Creating Value with the Product,
the Brand and the Price [PPS | PDF]

Chapter 9 : Delivering Value to Customer: Managing a Multimedia, Multi-channel Environment [PPS | PDF]

Chapter 10 : Managing Customer Value Over Time: Customer Relationship Management [PPS | PDF]

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